Topics Analytics - Generic Metrics

This section displays the general metrics that were imported from your Helpdesk solution:

Trend of tickets volumes and associated satisfaction/resolution metrics. 

- Additional date filtering can be applied by clicking an dragging your mouse on the selected months.

 - Volume or satisfaction graphs can be toggled on or off by clicking legend icons.

- Graphs can be exported as a png file.

Metrics for each field value

- Select which field to display and toggle table/graph view

- Filter overall dashboard based on one field value (note: filtering on multiple field values is possible by using the drop down filter in the top section)

Back to main Topics Analytics section.